The prison department also comes under the pureview of the Right to Service Act 2012. As per Go (MS) No.117/2013/Home dated 30.04.2015, the following 17 services relating to the Prison Department are included.
| Sl.No | Name of Activities | Time limit | Designated Officers | First Appellate of Authority | Second Appellate of Authority |
| 1 | Emergency Leave | 1 Week | Jail Superintendent | Deputy Inspector General of Prisons (Concerned Zones) | Director General of Prisons & Correctional Services |
| 2 | Ordinary Leave | 10 days | Jail Superintendent | Deputy Inspector General of Prisons (Concerned Zones) | Director General of Prisons & Correctional Services |
| 3 | Home Leave | 7 days | Superintendent, Open Prison & Correctional Homes | Deputy Inspector General of Prisons (Concerned Zones) | Director General of Prisons & Correctional Services |
| 4 | Allowing prisoners to interview with visitors | 3 hours | Welfare Officer Or Superintendent | Regional Welfare Officer | Deputy Inspector General of Prisons (Concerned Zones) |
| 5 | Remission | 12 Hrs |
Joint Superintendent (General), Central Prison & Correctional Homes. Superintendent, District Jail. Superintendent, Special Sub Jail. |
Superintendent | Deputy Inspector General of Prisons (Concerned Zones) |
| 6 | Release | 6 months | Welfare Officer | Regional Welfare Officer | Chief Welfare Officer |
| 7 | Issue of Certificate of imprisonment to freedom fighters | 30 days | Superintendent of Jails | Deputy Inspector General of Prisons (Concerned Zones) | Director General of Prisons & Correctional Services |
| 8 | Transfer application of prisoners | 7 days | DIG of Prisons (Concerned Zone) | Director General of Prisons & Correctional Services | - |
| 9 | Request for research studies interview of prisoners (sanctioned by Govt) | 7 days | Chief Welfare Officer | Deputy Inspector General of Prisons (Concerned Zones) | Director General of Prisons & Correctional Services |
| 10 | Television & News papper progarammes. Without interview(Sanctioned by D.G.P & CS Documentery & cinema) | 5 days | Welfare Officer | Deputy Inspector General of Prisons (Concerned Zones) | Director General of Prisons & Correctional Services |
| 11 | Application for moral class | 30 days to get clearance for ADGP(intelligence) | Welfare Officer | Deputy Inspector General of Prisons (Concerned Zones) | Director General of Prisons & Correctional Services |
| 12 | Sending Prisoners wages to Home | 2 days | Welfare Officer | Superintendent | Deputy Inspector General of Prisons (Concerned Zones) |
| 13 | Appeal (High Court ,Supreme Court,Kerala Legal Service Authority) | 3 days | Welfare Officer | Superintendent | Deputy Inspector General of Prisons (Concerned Zones) |
| 14 | Complaints of prisoners & their relatives | 30 days | Superintendent | Deputy Inspector General of Prisons (Concerned Zones) | Director General of Prisons & Correctional Services |
| 15 | Miscellaneous application including suppliers & Contractors | 60 days for the Superintendent to send the application to DIG of Prison's office and Prisons Headquarters | Superintendent of that Jail | Deputy Inspector General of Prisons (Concerned Zones) | Director General of Prisons & Correctional Services |
| 16 | Audit(Office of the Audit fixing liability) | 120 day after retirement | Chief Audit Officer | Deputy Inspector General of Prisons (Headquarters) | Director General of Prisons & Correctional Services |
| 17 | Complaints regarding Fund | If fund available 1 month | Accounts Officer | Senior Finance Officer | Director General of Prisons & Correctional Services |